RoundRetail partners with merchants in order to provide you with the best prices and the highest quality products.
Our global reach means we provide tracking numbers and we offer our customers a great experience.
HOW DOES SHIPPING WORK?
Q: How much does shipping cost?
A: We only offer Free Email Shipping. Therefore any/all item(s) purchased on this website will not be charged a shipping fee. Typically, we dispatch orders within a few hours of receiving them.
Q: How do I check the status of my order?
A: You can track your order status in real time by checking the email sent to you within within a few hours of your purchase. You can also contact us directly at Contact@roundretail.com to check the status of your order.
Q: How long will it take for my order to arrive?
A: Now you can place an order on RoundRetail and get it delivered the same day. Same-day delivery is available 7 days a week.
If your order hasn’t arrived yet within the estimated time, please contact our support team at Contact@roundretail.com we will be happy to provide you with an update on your order.
If your order has not arrived within 5 days of the date of the original purchase, contact our Support team for a full refund on your purchase
(This policy excludes errors made by the customer when providing shipping details on their order(s) or missed parcel deliveries).
CHECKOUT PROCESS:
Q: Do I need to create an account to place an order?
A: No, we don’t have account services on this website.
Q: Can I make changes to my order after I’ve placed it?
A: Yes, we suggest notify us via email at Contact@roundretail.com within 8 hours of placing it. We will notify you via email once the changes have been applied.
PAYMENT OPTIONS:
Q: What payment methods do you accept?
A: We accept PayPal, Debit Card, and Credit Card.
Q: Is my payment information secure?
A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.
PLEASE NOTE: that our primary currency is CAD. While the prices may be displayed in your local currency, you will be charged in CAD.
PRIVACY:
Q: How do you use my personal information?
A: We only use your personal information to process your order and provide you with the best possible customer service. Our Privacy Policy can be found on our website.
TERMS OF SERVICE:
Q: What are your Terms of Service?
A: Our Terms of Servicecan be found on our website. By placing an order, you agree to our terms of service.
RETURNS & REFUNDS POLICY
Q: What is your return policy?
A: We accept returns within 30 days of purchase. The item must be in good condition and packaging. Please Contact our customer service team to initiate a return.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, or Samsung Internet.
CAN I CANCEL MY ORDER?
Cancellation requests must be requested within 8 hours of your order being placed. You can contact our customer service team at Contact@roundretail.com If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped, item(s) cannot be canceled or diverted. However, if you do decide to contact us, we will try our best to get your order delivered to you.
I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we don’t stock all our offerings in one location, certain items will be delivered separately. Rest assured, all your items will reach you.
